About

ABOUT US

Our Story

Hola! Everyone,

“Hola!” means ‘Hello’ in Spanish. Hola is an E-commerce start-up company which was founded in July of 2020 by two visionaries in Dhaka, Bangladesh. We have big dreams, our passion to serve the best products to the best of people is what drives us. Meaning that we provide our customers with nothing but the highest quality of products, that are guaranteed to meet their needs and keep them satisfied!

Hola founders became increasingly concerned about the experience customers are facing shopping online in Bangladesh. The need for ordering online from the comfort of home has increased due to the pandemic in 2020 but the experience of shopping online in Bangladesh has not changed its course. Although Hola was founded during the pandemic, we are not just here because the demand for online shopping increased due to the pandemic in 2020, we are here to give our customers the best online shopping experience in such difficult times. With much preparation and a very young team, our founders have the vision to be Bangladesh’s Trusted Online Store through our values, company culture and the relationships we create in business.

What makes us different?

We are building a new standard for E-Commerce websites where we value the relationships we create in business with our Customers and Vendors. We believe in the circle of happiness where satisfied customers means the Hola team is happy and suppliers are happy as well.

We have a collection of carefully selected products from trusted vendors. To us it is not about how big our collection of products is but to have the best of products for the best of people in Bangladesh.

We believe in only sourcing premium quality products from the best of vendors, through to our rigorous quality control and delivering/providing/serving in promised time to our customers at a fair price.

We make it convenient and hassle free for the customer when it comes to our Returns & Refunds Policy through our various methods to make this process as fast as possible. Please find our Returns & Refunds Policy

At Hola, our team is young with enormous love and ambition to make life easier for its customers. We are not afraid to be different, we believe that online shopping experience should be very simple and fast to make lives easier. Hola customers can get their desired product with just a few clicks delivered to their doorstep in promised time. Find out more in How we Work.

Once order is placed on our website, we handle every order with care and support it along the way for successful delivery in promised time. Our operations and logistics team work round the clock to give 100% to every order placed on our website.

The values and principles we live by sets us apart from all others in the same business as us. Find out more about our values.

Customers can be rest assured that they can have a hassle-free shopping experience through secure and trusted gateways. Hola is a licensed, authorized, and fully protected website which offers safe and secure checkout for all our customers. We are always reviewing our security measures to provide our customers peace of mind when shopping on our site

We protect every information we keep of our customers. All details are safely stored for limited time and removed when it is no longer required. We do not share any details with third parties for our own profit.

We are a self-sufficient company, we do in house analytics of our customers and vendors. Taking data driven decisions aids us to evaluate our business in every step and work with effectiveness for efficiency. We want to optimize every process in our company for growth and build the future we dream of.

At Hola we dream big, we dream of delivering within 1 day or the same day. We are still working on making our dream possible. Until then we will live up to that expectation and find the best possible way to deliver products in promised time through our various methods and local pickup options for customers.

We offer various ways for customers to show love to your loved ones in our gifts category. Gifts can be customized by wrapping them, adding a personalized card and some products can be customized just for people that are loved.

Our doors do not shut for citizens of Bangladesh who live abroad. They can order through our safe and secure payment gateway for products to be delivered to any address in Bangladesh.

We aim to inspire the world by showing it is possible to simultaneously deliver happiness to customers, employees, vendors, and the community for a long term in a sustainable way.

Our Values

Online shopping is based on trust and customers can trust us with their money. The way Hola operates, we have a very lenient returns policy. Hola understands shopping online, there is a huge gap between the customer and the vendor. That is where Hola operates differently to bridge this gap and guarantee customer and vendor satisfaction to bring to you a lenient returns policy.

At Hola, we make promises we can keep. Having a great collection of products, passing through rigorous quality control, and delivering in promised time is by no means an easy task but we are here to make online shopping experience smooth and hassle free.

Our Service, It is not just about delivering ordered products anymore, it is about discovering better ways to get the job done. Hola team is proactive when it comes to getting your order to your doorstep in promised time. Our customer service team works round the clock 24/7 to make sure we keep our promise.

Humbly speaking, creating a positive, productive culture is our bread and butter. We have learned that if you identify your company’s core values, hire by them, onboard team members by them, and truly live by them; then your business is on a long-term path to success, profit, and growth.

Besides being distinctive, these beliefs create a framework for Hola’s actions. These values guide everything we do, including how we interact with our employees, how we interact with our customers and community, and how we interact with our vendors and business partners.

As we grow, our processes and strategies may change, but these Core Values will remain the same

How we work?

Hola is not an average company. Our service is not average, and we don’t want our people to be average. We consider ourselves as an elite company in what we do through our values and company culture.

We are what we show you, we are transparent in our processes in every step of the way with our stakeholders. As honest and humble we can be to them.

We are at our best when we pursue what we love and have fun doing it

We are passionate about delivering the promises we are making, that is what makes us proactive when delivering with the sole purpose to keep our promise.

Build Open and Honest Relationships

There is not just one person making all the decisions but we work as a team to find the best solution for our customers and vendors. 

We grow bigger and better everyday as we are determined to learn, listen and improve.

Where are we located?