Hola! Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from hola.com.bd.

We collect two types of information: (1) information we receive from you and (2) info we receive from analysis of information you have provided us. Info we receive from you includes info you share with us, such as when you create an account on our website. This also includes information you provide us through technology, such as through cookies placed on the computer when you visit our websites. Information we receive from analysis helps supplement our records, improve the personalization of our service to you and detect fraud. All data is handled, analysed and used only by us and is not shared with any other party or organization for the benefit of our business. Our goal is to limit the info we collect to the info needed to support our business.

Hola is your trusted online store, protecting the data you share with us is a matter of trust so we will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. We collect info to deliver the products and services you request and to help improve your shopping experience. We collect info from you in a variety of ways when you interact with our website.

All products on our website can be browsed as a guest user without the user sharing any information to us but as a logged in and registered user, we will personalize the interface you view on our website.

WHAT PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies:

Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. They make it possible for us to store the contents of your shopping cart until you are ready to check out. Recognize your browser when you visit and provide you with info about products that interest you. Allow users the ability to save items in their cart, save username and password so that this step does not need to be repeated again. By doing this we can personalize your return visits and save you time during checkout. It is possible to prevent cookies from being used in your browser by turning the feature off, but in order to enjoy the benefits of being a registered user, your browser must be set to accept cookies.

Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, phone number and process payment information through our secured SSL payment gateway. This is called Order Information.

The only pieces of personal information collected of users are Device information and Order Information. This is done to make order requests possible as this privacy policy has explained why and how the pieces of information we collect are used.

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information and collecting payments from you, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to: – Communicate with you. – Screen our orders for potential risk or fraud. – When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site. IP addresses help diagnose problems with servers and administer our website as well to gather broad demographic views.

At Hola, we are always striving to do better, we believe improvement has to come within. We use buying behaviour of our current users to give them an optimal online shopping experience. Through analysis of data gathered with statistical measures, we aim to improve the layout and/or content of the pages of our website and customize them for users, research on users demographics, send information and recommend products that are most relevant to you. You have the option to opt out. Although, every user is anonymous when their data points are used for statistical purposes. please find details in “How to opt out” for further assistance.

We do store order details, which can be accessed by the customer, this aids in viewing details of current and previous orders that are completed, those which are pending to be delivered and orders which have been dispatched.

We do use your contact information such as email and contact numbers to send you limited time offers based on your previous orders and your interests. You can choose to opt out of this service, please find details in “How to opt out” for further assistance.

In our effort to give better service and faster delivery to you in the fastest time possible we will collect and analyze all the data we gather to come up with better solutions to faster delivery In Bangladesh.

BEHAVIOURAL ADVERTISING

Google Analytics: this tool from Google collects, even more, information, such as what pages they browsed through, their location, and even their gender.

Google Analytics collects for an e-commerce store: pages/session, avg. session duration, language, country/territory, and so on.

Shopping Behavior Dashboard, it can tell you more data: sessions with views on your product pages, sessions with “Add to Cart” actions, the session with transactions recorded, devices used by your customers, and so on.

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

If you wish to opt out of this option please contact privacy@hola.com.bd. Please find details in the opt out section.

SHARING YOUR PERSONAL INFORMATION

We may pass your name, address and contact number on to a third party in order to make delivery of the product to you (for example to our courier or supplier). Making sure the third party comply with our privacy policy and data protection measures.

We also use Google Analytics to help us understand how our customers use Hola. Google Analytics uses cookies, Google will store your shopping behaviour on servers in the US, keeping you anonymous as cookies mask the real identity of the user. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

DATA PROTECTED AND SECURED

The information collected about you is always on a secure server, changes and access to it is also done on this secured server. You can always have your peace of mind about the data we hold or process about you. Firewalls are also used for extra protection and access to it is limited to only when it is needed to complete your order requests

MINORS

The Site is not intended for individuals under the age of 13.

We are a mature audience site and not direct any of our content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children’s privacy online. If we learn or have reason to suspect that a site user is under age 13, we will promptly delete any personal information in that users account. As we do not intend to collect information from anyone under 13.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

YOUR RIGHTS

As a Hola customer, you have control over the data we have of you. You have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us at privacy@hola.com.bd.

Additionally, You can access the data we have of you from your account information page and make amends that are necessary to you.

CHANGES and PRIVACY CONCERNS

If you would like to change, modify or delete the information we keep of you please contact privacy@hola.com.bd
If you have questions and/or require more information, do not hesitate to contact us privacy@hola.com.bd

Opting Out

If you would like to opt out from the promotional offers Hola sends you please send us mail at privacy@hola.com.bd with the following in subject of the mail.

“No Mail(Email)” : If you want to stop receiving promotional offers from Hola on the email we have of you

“No Mail(Phone)” : If you want to stop receiving promotional offers from Hola on the phone number we have of you.

Users may opt out of google’s use of cookies by visiting the Google advertising Opt Out page.

Users may opt out of google analytics by visiting the google analytics opt out page.

Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

Update to Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Our privacy policy is subject to change at any time without notice. To make sure you are aware and up to date about any changes, please review this policy periodically before engaging with us.

Effective date

The Policy is effective September 20, 2020

Contact With Our Customer care: +8801880088960

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